About Us
Our
History
We are a team of conscientious and caring funeral professionals with decades of experience. Established in 1972 by our late founder, Clive James, our heritage of serving the communities of Hay-on-Wye, Brecon, Hereford and surrounding areas stretches back over generations.
Over these years, we have the honour of creating a place to make you feel welcome: a place where you are the priority and have the freedom of time and choice before, during, and after your loved one’s funeral. We promise to help you in every way we can in your bereavement journey.
We provide a discrete and bespoke personal service and home arrangements.
We are here to help you 24 hours a day 365 days a year. If you have questions regarding funeral services or need our support, please call us on 01497 847410.
Our
Values
We are a funeral business and pride ourselves on the warm feedback we have received from serving our local families for generations. We know that all funeral directors are different and that each funeral is unique. To ensure we provide you with exactly what you want, we have built our approach on six key values:
COMPASSION
We are caring and empathetic with all our clients, their families and friends.
INTEGRITY
We are transparent and act with respect, honesty and openness, with everyone we work with and in everything we do.
PERSONAL
We see you as an individual, our dedicated team will provide what you want, the way you want.
INCLUSIVE
We are part of our community, respectful, engaging and welcoming to all.
ATTENTION TO DETAIL
We are dedicated and professional throughout, and set ourselves the highest standards of care across every aspect of our service.
PROACTIVE
We have a can-do attitude and are prepared to go the extra mile for you and your family, to ensure you have just what you want for your loved one.
Our Promise
We capture what our values mean for us in one simple promise to you, our customers:
“We promise to give you a personalised service, with support, care and reassurance when you need it most”
Our Team
Our friendly and professional team is highly trained and always available to assist you with any aspect of the funeral of your loved one
Gordon Daniel
Funeral Director
Lara Williams
Funeral Manager
Doc Doughty
Funeral Service Operative
Mark James
Funeral Service Operative
Karen Ingham
I found CC James by word of mouth and what can I say! The whole team were fantastic from start to finish, the care they showed for my mum was brilliant. They even took care of the flowers, we had hiccups with the day before Mum’s funeral. Nothing was too much trouble and we would definitely 100% recommend this company to take care of your loved ones. Also a big thank you to the celebrant for the amazing service.
Useful Information
Planning Ahead
Grief Support
News and Articles
